A proposal to the Tamil Nadu Medical Council

Digital Transformation of the Tamil Nadu Medical Council

Every doctor verified. Every complaint answered. Every family one message away.

IITM Pravartak Technologies FoundationChennai · 2026 · Confidential

What we found · Thoraipakkam, Chennai2

A clinic ran for ten years. The man running it was not a doctor.

“Vijay Clinic” treated patients from 2016 to 2025 on a forged MBBS certificate and a Class-12 pass. It was closed in December 2025, only after people in the area complained.

2016 · opens

December 2025 · closedPublic complaints · inspection · arrest

2016201720182019202020212022202320242025

ForgedMBBS certificate, claimed from West Bengal

Class 12His actual education

Not listedNever on the TNMC register

10 yearsNobody checked

Source: Medical Dialogues, 27 December 2025

What we found · October 2025 to October 20263

It was not the only one. Every case came to light only after harm or a complaint.

Nobody could check first, and the council heard about it last.

Tirupattur
June 2026Unlicensed clinic35–50 patients a day, for years

Two men with only nursing training turned a rented house into a clinic and pharmacy and treated villagers for several years. Found only after residents complained.

Medical Dialogues

Ambattur, Chennai
Dec 2025 to July 2026Gross negligenceA 5-year-old died in a day

Admitted with fever, she died the next day. An inquiry found gross negligence. The doctors were summoned seven months later.

Medical Dialogues

TNMC registration
December 2025Fake certificates2 applicants booked

Two foreign-graduate applicants submitted forged certificates to get on the register. Found after months of checks with other agencies, then sent to the police.

Medical Dialogues

TNMC public notice
February 2026Cosmetic quackeryHair transplants, laser procedures

Unqualified people were doing hair transplants and laser procedures. The council had to remind the public that only registered doctors may perform them.

Medical Dialogues

Today a family has no quick, complete way to check a doctor before a visit, and the council has no easy way to hear about a problem until it is too late.

What we propose4

Four projects that work as one.

Each one closes a gap we just saw, and all four share one register.

PROJECT 01

Legal Case Management

Every complaint gets a case number in seconds and a record that holds up in court.

Phase 2 · month 7

PROJECT 01 +

TNMC on WhatsApp

One official number where families check a doctor and report wrongdoing, and doctors renew.

Renewal Phase 1 · public Phase 3

PROJECT 02

CME System

Doctors check in with their phone, credits post the same day, and TNMC sees progress live.

Phase 2 · month 7

PROJECT 03

Web Chatbot

Registration, renewal and questions as one guided chat, with every document checked for forgery.

Phase 1 · month 4 · first to launch

a case becomes a sealed record a public report becomes a case credits feed renewal a caught forgery becomes a case

One registershared by all four

4projects

3phases

9months to full rollout

1register behind everything

01

Legal Case Management

Every complaint answered, with a record that stands up in court.

Project 01
with TNMC on WhatsApp

Project 01 · Legal case management · Today6

A complaint today is paper, waiting, and a file nobody has time to read.

Intake and response

A petition arrives on paper or by email. The person who complained hears nothing for months. There is no number to quote and no way to ask where it stands.

Duplicates

The same incident reaches the council from the family, the police and the health department, and each copy is handled separately.

Case files

Reports, replies, records and hearing notes pile up. Finding one date or one statement means reading the whole file again.

Day 1Petition posted or emailed

Logged in a register. No case number goes back to the family.

Months 1 to 6No reply

JanFebMarAprMayJun

Nothing to quote, nobody to ask.

Month 6Same incident, twice more

Mother’s petition

Police referral

DMRHS report

Three files, three officers, one case.

Month 9Hearing

212 pages

Read page by page, before every hearing.

Project 01 · Introducing7

Legal Case Management System

Every complaint gets a case number in seconds, a clear path to a decision, and a record that stands up in court.

1

Today · months of silence

A case number in seconds

Complaints arrive on WhatsApp or web chat, typed or spoken, in Tamil or English.

The person gets a case number at onceAnd an update at every stage

2

Today · read page by page

The system prepares. Officers decide.

Before anyone opens a file, the sorting is already done.

Sorts real cases from redirects, quackery, emergencies and spamMerges duplicate complaints about one incidentTurns a 200-page file into one timeline, where every point opens its source page

3

Today · paper files

Records that hold up in court

Every record is sealed, time-stamped and digitally signed, as the Bharatiya Sakshya Adhiniyam 2023 (Section 63) requires for electronic evidence.

Nothing can be changed quietlyEvery action is logged

Officers run every hearing and make every decision. The system never judges.

Goes live: Phase 2 on the web · Phase 3 on WhatsApp

Project 01 · What it looks like8

From a voice note to a court-ready case.

TN

TNMC OfficialTamil Nadu Medical Council · verified

0:41

10:12

I understood this as a complaint about a clinic in Ambattur run by someone who may not be a registered doctor. Is that right?

Yes, that’s rightLet me correct it

10:12

Yes, that’s right10:13

Thank you. Your case number is TNMC-2026-01432. It has been marked as a possible quackery case and sent to an officer. We will message you at every stage.10:13

Type a message

TNMC · CASE DESK

Queue

Quackery14

Negligence9

Unethical promotion6

Redirected22

Spam31

This case

Timeline

Source file · 212 pp

Hearings

TNMC-2026-01432 · Ambattur clinic

Possible quackery3 complaints mergedInspection requested

TimelineThreadsSource file · 212 pp

Sealed · time-stamped · digitally signed · 6 actions logged

Left: the complainant on WhatsApp. Right: the officer’s case desk on the web. Names and numbers are examples.

Project 01 · TNMC on WhatsApp9

The same number can do much more.

One official TNMC WhatsApp number for doctors and families. No app, no email. Type or speak, in Tamil or English.

Report wrongdoing

Quackery, unethical promotion or negligence. A voice note becomes a case with a number, straight away.

Verify a doctor

Send a name or registration number. Get the registration and licence status back.

Verify a certificate

Scan the QR on a certificate. The answer is “genuine” or “not found”. The diagnosis is never shown.

Find a doctor

Describe the problem and share a location pin. Get the nearest registered doctors.

Renew a licence

Confirm details, send one photo, pay by link. CME credits are checked automatically.

CME on WhatsApp

Check in at an event and ask for your credit balance any time.

Status and reminders

Ask where your application stands. Get a reminder before renewal is due.

TN

TNMC Officialverified

Is Dr. R. Kumar at Velachery a registered doctor? Reg no 123456:40

Yes, registered.
Dr R. Kumar · TNMC 12345
MBBS · Registered 2009
Licence valid till 20296:40

0:12

6:41

Chest pain with sweating is an emergency. Call 108 now.
Once you are safe, I can list the nearest registered doctors.6:41

Type a message

Goes live: renewal in Phase 1 · public services in Phase 3

Project 01 · TNMC on WhatsApp10

Built for every family, and safe for every doctor.

Task	Today	On WhatsApp
Find a doctor	Download an app, verify an email	A voice note and a location pin
Renew a licence	Portal, logins, scans, OTPs	Chat, one photo, pay by link
Check a certificate	No way to check	Scan the QR, instant answer
Report a fake doctor	No easy way to report	Voice note, instant case number

Voice first, Tamil first

Speak a request, hear a Tamil reply. No reading or typing needed.

Safety first

It never diagnoses. Danger signs get “Call 108 now” before anything else.

Doctor data protected

Rate limits, clinic numbers only, and every lookup is logged.

30 secto check a doctor before a visit

~3 lakhdoctor searches a year (estimate)

~1 lakhcertificate checks a year (estimate)

Onetraceable channel for quackery, unethical promotion and negligence

02

CME System

Credits the same day, and a live view for the council.

Project 02
Continuing medical education

Project 02 · CME · Today12

Today, a doctor’s CME credit is a signature on a sheet.

Attendance and proxies

A signature list is passed around the hall. A colleague can sign for a doctor who never came, and it is almost impossible to catch.

Credits

Organisers type the sheets into spreadsheets and send them in. Doctors wait weeks to see a credit, and errors surface only at renewal.

Oversight

Nobody can see how many doctors are on track for their 30 hours, or which districts are behind, until the renewal paperwork arrives.

Event dayAttendance sheet

ATTENDANCE · HALL A

1Dr A. SelviSelvi

2Dr K. ManiMani

3Dr P. RajRaj

4Dr S. DeviRaj

5Dr M. ArunArun

Rows 3 and 4: one hand, two names.

Week 1Typed into a spreadsheet

By the organiser, by hand, after the event.

Weeks 3 to 6Credits posted

LATER

+3

weeks

The doctor finds out at renewal if something was missed.

Any dayTNMC’s view

?

No live count of who is on track for 30 hours.

TNMC requires 30 CME credit hours in every five-year renewal cycle.

Project 02 · Introducing13

CME System

Doctors check in with their phone, credits land the same day, and TNMC sees every doctor’s progress to 30 hours, live.

1

Today · paper sheets

Check in with a phone

Scan the QR shown in the hall, or send it on WhatsApp. It takes a few seconds.

No sheets, no typingAn organiser desk checks in doctors who can’t self-scan: labelled as such, capped at 20% of attendees, spot-checked

2

Today · weeks later, by hand

Credits the same day

The credit is added to the doctor’s balance automatically on the day of the event.

Doctors see their balance any timeRenewal checks the balance on its own

3

Today · no live view

A live view for TNMC

Every doctor’s credit balance, district by district, as it happens.

See who is on track and who is behindEvery check-in has a full audit log

Lock 1 · Location

The phone must be inside the venue, during the event.

Lock 2 · Rotating hall code

The code changes every few minutes, so a forwarded photo goes stale.

Lock 3 · One per doctor

No double check-ins and no shared phones.

Goes live: Phase 2, month 7 · Event approval stays exactly as it is today; only the check-in changes.

Project 02 · What it looks like14

One scan for the doctor. One screen for TNMC.

TNMC CMEScan the hall QR to check in

Or enter the hall code

4F2K

Code changes every few minutes

Check in

seconds

TNMC CMETamil Nadu Cardiology Update · Hall A

Checked in

Inside the venueYes

Hall code 4F2KValid

Dr A. Selvi · 48213One check-in

+2 credit hoursadded today

18 of 30 hoursCycle 2024 to 2029

Ask on WhatsApp any time: “What is my CME balance?”

TNMC · CME OVERVIEW

Events

Live now3

This month41

Approvals12

Doctors

By district

Behind schedule

Audit log

Tamil Nadu Cardiology Update · Chennai

Live

412checked in

23by desk (6%)

0outside venue

2 hcredit on completion

Doctors on track for 30 hours, by district

Chennai

78%

Coimbatore

71%

Madurai

64%

Tirunelveli

52%

Namakkal

47%

Latest check-ins · audit log

48213 · scanned QR · inside venue · 4F2K10:42:08

51907 · hall code · inside venue · 4F2K10:41:55

30188 · organiser desk · labelled10:41:31

Every check-in logged with time, location and hall code

Left: the doctor scans the hall QR or types the code, and is checked in within seconds. Right: TNMC’s live overview. Figures are examples.

03

Web Chatbot

TNMC’s whole web application as one conversation, with every document checked at the door.

Project 03
First to launch · month 4

Project 03 · Web chatbot · Today16

Today, dealing with TNMC online means forms, logins and waiting.

Applying

Registration, renewal and foreign-graduate applications each mean a long form, several logins and uploads, and no help along the way.

Questions and status

Doctors hunt through circulars to find a rule. Once an application is in, there is no way to see where it stands or why it has stalled.

Documents

Officers compare certificates by hand, one at a time. A good forgery looks exactly like the real thing on screen.

ApplyLong forms

···

LoginOTPScanUploadOTP again

Every field, every time, with no guidance.

AskCirculars

The rule is in there somewhere.

WaitStatus unknown

Submitted12 Aug

Status?

Updatesnone

No visibility, no updates, no one to ask.

ReviewChecked by eye

CERTIFICATE

One officer, one screen, one certificate at a time.

Project 03 · Introducing · First to launch17

TNMC Web Chatbot

TNMC’s whole web application as one simple conversation, in Tamil and English, with every document checked before an officer sees it.

1

Today · long forms and OTPs

Apply by chatting

A guided chat asks one question at a time, with buttons to tap instead of fields to fill.

New registrationRenewalForeign medical graduate (FMG) applications

2

Today · hunting through circulars

Ask anything, get the official answer

Answers come only from TNMC’s own circulars and rules, not from the open internet.

FAQs and doubts, any timeIn Tamil or English

3

Today · no visibility

See your status, always

The applicant sees exactly where the application stands.

Live status, no phone calls neededIf an application stalls, the officer gets an alertEight automatic document checks flag forgeries (next slide)

Everything in one chat

New registration · Renewal · Live status · FMG applications · FAQs and doubts · Document checks · Tamil and English. The current website keeps running; doctors choose either, and both update the same register.

Goes live: Phase 1, month 4. It opens the door for every other service.

Project 03 · Built-in document checks18

Every document is checked eight ways before an officer sees it.

1Edited areas

Spots parts of the image that were edited or pasted in.

2Lettering

Finds letters and fonts that don’t match the rest.

3Layout

Compares the document with the genuine template.

4Seal and signature

Matches them against genuine seals and signatures.

5File history

Reads the hidden creation and edit data inside the file.

6Dates

Checks that the dates on the document add up.

7Earlier versions

Uncovers earlier, altered versions hidden inside a PDF.

8Cross-check

Compares with the application, the register and the templates.

The system flags. The officer decides. Nothing is rejected automatically. A caught forgery becomes a legal case.

Loading demo…

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The opportunity20

Tamil Nadu leads. India follows.

No state medical council yet serves doctors and families on WhatsApp or checks documents automatically. Tamil Nadu can set the standard.

Connected

Four projects that feed each other. A public report becomes a case. A caught forgery becomes a case. CME credits drive renewal. One register behind all of it.

Safe

Officers make every decision. Data and AI stay in India. Every record is court-ready, sealed and signed.

As an IITM Pravartak incubatee, we take full responsibility for cyber security and guarantee data protection and privacy, in writing.

Fast

Phase 1 live in month 4. All four projects live by month 9.

Month 1

Requirements study with TNMC officers

Month 4 · Phase 1

Web chatbot, document checks, WhatsApp renewal

Month 7 · Phase 2

CME system and legal case management

Month 9 · Phase 3

Public WhatsApp services across the state

Next step: start Phase 1 with a pilot group of doctors, and see a live demo of the renewal chat and the CME QR check-in.

Why us · Trusted by state and central government21

We already build this kind of system for government.

Where we have delivered

Supreme Court of India

AI for the judiciary: transcription, summarisation, translation and legal language models, under the Supreme Court–IIT Madras MoU of 2023.

Nalam AI, Government of Tamil Nadu

A Tamil and English WhatsApp assistant for the public at government hospitals: the same channel and voice-first approach proposed here.

DIPR, Government of Tamil Nadu

Digitalisation for the Directorate of Information and Public Relations, including WhatsApp notifications and QR-verified orders.

How we work

Secure

MeitY-empanelled cloud, encryption and role-based access, in line with the DPDP Act. CERT-In security audit before launch. Full audit trail. The AI never touches the database directly.

Built and hosted in India

Indian-hosted Tamil AI through the IITM Pravartak–Sarvam partnership for sovereign government AI (2026). Data stays in India.

Accountable

IIT Madras Section 8 not-for-profit, funded by the Department of Science and Technology. A named lead, a 15-person team, your sign-off at the end of every phase, a warranty, and liability in writing.

The Supreme Court of India, the Government of Tamil Nadu and public-health programmes: three of the many government systems we deliver as an IIT Madras institution.

Thank you.

Tamil Nadu Medical Council · IITM Pravartak Technologies Foundation

IITM Pravartak Technologies Foundation · IIT Madras Research Park, Chennai22